Trust in quality “made by TC”
After-Sales Service Commitment
Shanghai Tiancheng Communication Technology co., ltd. is a professional manufacturer committed to the research, development, design and manufacturing of intelligent building wiring products under TC Smart Systems Group, providing end-to-end wiring solutions for voice, data and image systems integration in the communication industry.
Shanghai Tiancheng Communication Technology co., ltd. has accumulated rich technical strength and experience in the communication industry through more than 17 years’ development of R&D, production of cables and connectors. The company has a group of professional talents who have been engaged in research, production and management of broadband products for network wiring for many years. International advanced production equipment has been introduced, with perfect detection means. All products have passed the inspection of the ministry of information industry, test center of China (Shanghai); The quality management system has passed the iso9001:2008 international quality system certification and environmental management system, ISO18001:2007; The company has won the top ten brands of cabling products in the Chinese market for 9 consecutive years. All of this is the result of years of efforts and hard work, but also the strength of the company.
First of all, thank you for using Tiancheng products. We will make the following after-sales service commitment:
1. Provide products with qualified quality and stable performance in a timely manner according to international standards, national standards and your company’s requirements, and make sure that each batch of products are accompanied by corresponding quality inspection report and qualification certificate;
2. Strictly abide by the principle of timely delivery, and deliver regular products within six working days after receiving your notice of demand. For unconventional products, we will consider the delivery cycle according to the complexity of the process;
3. For the products supplied, we can provide product technical training for staff of your company, you can also access to product technical services by visiting website: http://www.tracecoms.com/home-en/;
4. Our company can send after-sales personnel to provide on-site service, timely understand the use of the products, and provide technical consulting services for your company. If necessary, our company can send people to the site to guide the product maintenance and repair;
5. If you need to upgrade your products or systems, we will supply the products at the most favorable price;
6. We promise a 25-year quality guarantee for the full-link products we supply to your company. We will replace the full-link products free of charge if there is any quality problem during the 25-year period.
7. Tiancheng technical service hotline: 021-37012712 is available for product quality problems within 25 years after delivery of full-link products.
NO.618, Guangxing Road